RETURNS & EXCHANGES

All returns must be approved. Please read the following carefully and follow the steps to request a return. We may reject packages received without approval and therefore it will be shipped back to the sender.

OUR RETURN POLICY

If you are not satisfied with your items you have 14 CALENDAR DAYS from the date you receive your items to contact us about your return and 10 DAYS AFTER to have the items in our hands. Shipping cost for the return is at your own expense. All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed. FINAL SALE items cannot be returned. Refunds will be issued in the form of store credit. 

FINAL SALE ITEMS
Bodysuits, swimwear, face masks, marked down items, sale or clearance items, and jewelry are final sale. 

To start your return, click the button below to send a request through our contact form and include your order ID.

Or send us an email with "RETURN + Order ID #" in the subject line to info@thesweetcollective.com

EXCHANGES
If you wish to exchange your item for another size or item, the best option would be to place an order for the desired size/item as soon as you've come to that realization. You are responsible for the cost to ship the item back to us and we will cover the cost to ship your exchanges to you and if you paid for shipping on the new exchange, we will credit that to you.

To start your exchange, click the button below to send a request through our contact form and include your order ID.

Or send us an email with "EXCHANGE + Order ID #" in the subject line to info@thesweetcollective.com

REFUNDS
Refunds are issued in the form of store credit. 

STORE CREDIT
If you are issued store credit we will issue it in the form of an e-gift card with a code to use towards future purchases. This will be emailed to you. Please keep that code in a safe location. We do not keep a copy of it on file. Unfortunately, if you lose it there is no way to trace/locate it.

 

SHIPPING A RETURN
You are responsible for paying your own shipping costs to return your item. You have the option to purchase your own postage to ship, or we can provide a return label, but the costs for postage will be deducted from your refund. 

As part of the return process we require a tracking number from you.  We can't guarantee that we'll receive your returned item. We highly suggest that you receive a receipt from the carrier when you drop off your package. If the package were to get lost or show that it hasn't been scanned into a facility, that is your proof that you dropped it off to be shipped. We are not responsible for lost or stolen packages. The liability is between you and USPS or UPS. We do not make any exceptions to this policy. That is why a receipt and tracking number is essential for your return.

Please send us your additional questions to info@thesweetcollective.com.